Director, administrative services Workers Needed in Canada By Ayeon Enterprises Inc. 

If you enjoy leading others, improving systems, overcoming complex challenges and helping shape the direction of a business or organisation, you might be a good candidate for the role of director of administration.

This position is sometimes also known as an operations director,1 administrative director or director of administrative services. Because several different titles exist for the same or similar positions, it can be hard to find a clear “director of administration” job description, but the name itself gives a good general impression of what the job means.

Duties may include, but are not limited to:

  • Coordinate, maintain, and direct the administration of City Human Resources policies, practices, and procedures; advise employees, supervisors, and managers in their interpretation; recommend new or revised policies and procedures to department directors, City Manager’s Office, and employee associations.
  • Coordinate with employee associations, their leadership, business representatives, and legal counsel to resolve employee and labor relations issues, including contract interpretation, problem solving, and complaint and grievance resolution.
  • Oversee the equal opportunity and diversity functions of the City, including recruitment outreach, training, state and federal reporting, referral of complaints for investigation, and consultation with supervisors and managers.
  • Oversee recruiting, testing, selection, classification, and compensation activities; review and negotiate changes.
  • Oversee risk management functions, including workers’ compensation and liability programs, recommending policy and funding changes related to claims administration, claims management, reserving practices, and significant settlements.
  • Oversee the employee benefits program; recommend and negotiate changes; consult with brokers and actuaries; recommend funding options to the City Manager.
  • Oversee the employee compensation and payroll functions.
  • Oversee the completion of comprehensive information technology studies; review reports of findings and make recommendations, as appropriate.
  • Provide users with cost effective long-range solutions to complex systems and technical problems; develop, justify, acquire, and implement major information technology related projects and programs.
  • Develop, plan, and implement Department goals and objectives; recommend and administer policies and procedures.
  • Coordinate division activities with those of other service areas and outside agencies and organizations, provide staff assistance to the City Manager, prepare and present reports and other necessary correspondence.
  • Direct, oversee and participate in the development of the Department’s work plan, assigns work activities, projects and programs, monitors work flow, reviews and evaluates work products, methods and procedures.
  • Supervise and participate in the development and administration of the Administrative Services Department budget; direct the forecast of additional funds needed for staffing, equipment, materials, supplies, and services; monitor and approve expenditures; implement mid-year adjustments.


  • Conduct research and develops recommendations on City-wide work methods, operation policy and procedures, programs, services and other administrative issues.
  • Provide highly responsible administrative staff assistance including conducting specific and comprehensive analysis of a wide range of municipal policies involving organization, procedures, and services.
  • Ensure close coordination with other City departments and affected outside groups.
  • Make presentations before various groups, including City Council, Commissions, and professional and public meetings, as needed.
  • Supervise staff including provision of timely performance evaluations; recommend and implement approved discipline; provide staff development; and maintain high standards necessary for efficient, professional operations.
  • Build and maintain respectful and positive working relationships with staff, supervisors, outside agencies and the public using principles of good customer service; provide effective conflict resolution.
  • Model appropriate professional management conduct; maintain appropriate confidentiality of sensitive information; comply with and support City policies and procedures, labor laws, and MOU provisions.
  • Attend assigned meetings and training; interact with outside agencies and commissions; provide leadership for teams, or committees, as needed.
  • Utilize automated equipment to prepare documents and maintain data related to department operations.
  • Perform related duties as assigned.


Knowledge of:

  • Principles and practices of public human resources administration, including methods and techniques used in labor relations, negotiations, recruitment and selection, testing, classification and pay, salary and benefits administration, training, and equal employment opportunity.
  • Principles and practices of risk management, risk transfer, and asset protection programs relating to general and financial liability protection; practices and techniques of establishing, maintaining, and modifying a comprehensive risk management program
  • Health, life, property, casualty, and liability insurance coverages
  • Workers’ compensation law
  • Principles and practices of information technology applicable to business and municipal operations
  • Best practices and current information systems technology
  • Organisational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
  • Advanced principles, practices, and techniques of public program administration.
  • Pertinent Federal, State, and local laws, codes and regulations.
  • Municipal structure and organisation in a Mayor-Council/City Manager form of government.
  • Principles of employee supervision, career development, and training.
  • The concepts of word processing, spreadsheets, micro-computer, and mainframe computer applications.
  • Modern methods of records management.
  • Safe work practices and related regulations.
  • Principles of public speaking, conflict resolution, and excellent customer service.

Ability to:

  • Organize, implement, and supervise departmental goals and City objectives.
  • Administer a variety of City-wide programs and administrative activities; implement and manage complex system upgrades and/or replacements; manage all aspects of life cycle management for critical systems throughout City departments.
  • Develop and implement department policies and procedures.
  • Supervise, train, and evaluate assigned personnel.
  • Prepare a variety of complex and comprehensive reports and documents.


  • Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of agency goals.
  • Effectively and fairly negotiate appropriate solutions and contracts.
  • Manage resources within budget and policy parameters.
  • Plan, organize, direct, and supervise the work professional, technical, and office support staff.


  • Make presentations before groups and represent the City in public forums.
  • Read and comprehend complex laws and regulations and initiate policies and procedures for their implementation.
  • Use computer and needed programs effectively.
  • Communicate effectively, orally, electronically, and in writing.
  • Establish and maintain cooperative working relationships with City officials, employees, and the general public.

Job details

  •  LocationBurnaby, BC
  •  Salary$$5,200MONTH monthly for 40 hours per week
  •  Terms of employmentPermanent employment
    Full time
  •  Day
  •  Start dateStarts as soon as possible
  •  Benefits: Other benefits
  •  vacancies1 vacance

Job requirements




Bachelor’s degree
or equivalent experience


2 years to less than 3 years

Specific Skills
Hire and train or arrange for training of staff; Plan, administer and control budgets for client projects, contracts, equipment and supplies; Plan, organize, direct, control and evaluate the operations of a department providing a single administrative service or several administrative services; Prepare reports and briefs for management committees evaluating administrative services; Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services; Direct and control corporate governance and regulatory compliance procedures within establish
Business Equipment and Computer Applications
MS Office
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines
Ability to Supervise
5-10 people
Personal Suitability
Flexibility; Accurate; Team player; Excellent oral communication; Excellent written communication; Judgement; Values and ethics; Organized


Other benefits

Free parking available, Team building opportunities

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

How-to-apply instructions

Here is what you must include when submitting your application:

  • Highest level of education and name of institution where it was completed

Advertised until